Emergency Plumbing FAQs

Yes. Plumbing and gas work in NSW has to be carried out by a licensed plumber, and that's exactly who turns up when you call us, no exceptions made for a rush job.

If you smell gas, leave the property and call from outside. Do not flick switches or light flames until we've been out and confirmed it's safe.

That's what the Lifetime Labour Warranty covers. Call us, tell us what's happened, and we'll get it sorted properly without charging you again for the visit.

Our licence number is #292427C. It's yours to check any time, and it covers us for both plumbing and gas fitting work under the one trade licence.

Yes. We're open 24 hours, every day of the year, Christmas Day and every other public holiday included, phones answered the same as any other day.

If it's actively flooding, backing up through more than one fixture, or you can smell gas, it can't wait. A slow drip or minor blockage is usually fine until morning, though we're still here if you'd rather not risk it.

You tell us what's going on and where, we ask a few quick questions to understand the job, and get a plumber moving your way with the right gear already loaded.

Yes, any hour of the night. A real person answers the phone, not a call centre reading from a script somewhere else.

These streets are mostly interwar and post-war brick homes rather than terraces, but plenty still run on original galvanised supply pipes if the home hasn't been replumbed, and those are prone to bursting without warning.

This suburb mixes a busy retail strip along Kingsgrove Road with pockets of industrial buildings near the station, so we're just as likely to be called to a shop as a house.

It's usually a burst or leaking pipe, with blocked drains close behind after heavy rain. We see both often enough here to keep vans stocked and ready for either.

Yes, it's a common issue on the older blocks. Mature street trees send roots into ageing clay sewer joints, and that's a frequent cause of blocked or slow-draining sewer lines.